Arlington-based Virginia Commerce Bank (NASDAQ:VCBI) is enhancing its customer service and banking experience for its clients with the addition of a new call center.
The facility is located in the Manassas area of Prince William County, Va., and will be officially known as the VCB Customer Care. Instead of an automated response, customers will be greeted and attended to by live operators. The center is said to be staffed with professionals with banking expertise.
“At VCB, we take pride in providing the highest level of service to our customers which is evident with our recent recognition by Washington Consumers’ CHECKBOOK magazine with a top rating for service,” stated Peter A. Converse, President and CEO of Virginia Commerce Bank. “VCB Customer Care will continue our legacy of highly personal and exceptional service with our staff of knowledgeable associates—not machines—answering customer phone calls and fulfilling or facilitating requests.”
VCB Customer Care will be opened from 8 a.m. to 7 p.m. weekdays and 9 a.m. to 12 p.m. on Saturdays.